Shipments and returns
Your pack shipment
Delivery will generally be made same or day after order, with the exception of weekends.
With products over about 100kg this would generally be by way of pallet courier, on a 2-3 day delivery schedule. Pallet deliveries will be in large vehicles! please call us if you have any concerns that large lorries will strugle to get close to the point of deliverry. Please also note that pallets will be left as close as they can to where you want them, but they cannot be moved on uneaven or stoney ground.
With parcels upto 100kg delivery is normally on a next day service.
Should you be unhappy with the delivery or if there is any kind of problem, please call us straight away, taking pictures of any breaks in the packaging.
Returns to us are at your expense… but we cannot imagine why this would need to occur.